Open to opportunities

Bishal Thapa

@bishalthapa1

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Entry-level customer service and operations intern focused on customer outcomes.

Nepal

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What I'm looking for

I’m looking for an entry-level role where I can support customers end-to-end—dispute resolution, marketplace safety, and customer experience—using clear communication, accurate records, and strong problem-solving to improve service outcomes.

I am a recent graduate from pokhara university with a degree on Business Administration, and I bring hands-on customer service experience in the banking sector.

In my experience, I handled PokharaUniversity customer inquiries, verifying transaction-related information, resolving service issues, and maintaining accurate records. I apply a strong analytical mindset and attention to detail to keep customer communication clear and reliable.

As an Intern–CustomerService & Operations at GarimaBikasBank, Nepal (2024), I supported customer communication through phone, email, and chat. I worked on projects focused on customer service and relationship management, strengthening my teamwork and collaboration.

I’m especially interested in dispute resolution, marketplace safety, and customer experience roles in global digital platforms. I’m motivated to improve service outcomes through problem-solving, conflict resolution, and consistent, well-documented support.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Garima Bikas Bank

Jan 2024 - Present (2 years 3 months)

Handled customer inquiries via phone, email, and chat, verified transaction-related information, and resolved service issues while maintaining accurate records. Supported customer service and relationship-management projects, applying strong problem-solving, communication, and conflict-resolution skills.

Customer Service Customer Communications Conflict Resolution Record keeping Relationship Management Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Pokhara University

Bachelor of Business Administration, Business Administration

2021 - 2025

Grade: 3.4 GPA

Activities and societies: Customer service experience handling inquiries (phone/email/chat), dispute/service-issue resolution, and maintaining accurate records; interested in dispute resolution, marketplace safety, and customer experience roles.

Bachelor’s in Business Administration graduate from Pokhara University (2021–2025), with hands-on banking experience supporting customer inquiries, verifying transaction-related information, and resolving service issues.