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Billy LinkerBL
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Billy Linker

@billylinker

I troubleshoot IT issues and build practical cybersecurity solutions.

United States
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What I'm looking for

I'm seeking a remote Tier 1 or entry-level technical support role where I can troubleshoot hardware and software issues, support end users, set up equipment, and continue building my cybersecurity skills.

At Suburban Associates in Ophthalmology, I troubleshoot hardware and software issues for medical-practice staff, helping minimize downtime and keep systems running smoothly.

I'm the day-to-day point of contact for technical support, resolving user issues, answering technology questions, and setting up computers and office equipment.

I completed an Associate Degree in Cybersecurity at Harper College, along with stackable certificates in cybersecurity technical analysis, forensics, and support.

For my cybersecurity capstone, I built and deployed an AI-powered logo spoofing detection tool as a phishing-defense proof of concept, delivered through a Flask REST API.

Experience

Work history, roles, and key accomplishments

SO
Current

IT Consultant

Suburban Associates in Ophthalmology

Jan 2024 - Present (2 years 10 months)

Troubleshoot hardware and software issues for staff at a medical practice, minimizing downtime and keeping systems running smoothly. Serve as the go-to point of contact for day-to-day technical support, resolving user issues and answering technology questions.

Education

Degrees, certifications, and relevant coursework

Harper College logoHC

Harper College

Associate Degree, Cybersecurity

Completed an Associate Degree in Cybersecurity, including a capstone project on AI-powered logo spoofing detection.

Tech stack

Software and tools used professionally

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