Bilal Khan
@bilalkhan22
Recovery Team Lead at Hakeem App, overseeing daily collections across 500+ active customer accounts in Islamic nano-finance.
PakistanWhat I'm looking for
At Hakeem App, Pakistan's first nano-finance platform, I lead daily recovery operations across a portfolio of 500+ active customer accounts in NTB and RTB segments.
I monitor agent performance and recovery targets, handle escalated cases, and negotiate payment plans while maintaining Islamic finance compliance. I also prepare recovery reports in Excel to track collection rates and portfolio health.
Previously at Latest Technology, I acquired and onboarded finance customers and followed up on overdue amounts. I'm seeking to bring my fintech recovery experience to a banking role as a Collections Officer or Relationship Officer.
Experience
Work history, roles, and key accomplishments
Team Lead — Recovery & Collections
Hakeem App | Walee Financial Services
Jan 2025 - Present (1 year 9 months)
Lead a team of recovery agents managing a daily portfolio of 500+ active customer accounts across NTB and RTB segments. Monitor agent KPIs, dead customer rates, and daily recovery targets, reporting results to senior management.
Recovery Agent & Customer Acquisition
Latest Technology
Jan 2022 - Dec 2024 (2 years 11 months)
Acquired and onboarded new finance customers, explaining products and eligibility in simple terms. Conducted field and remote follow-ups to recover overdue amounts, consistently meeting monthly targets.
Education
Degrees, certifications, and relevant coursework
IMCB F/10-4, Islamabad
Intermediate, Pre-Engineering
Completed Intermediate in Pre-Engineering from IMCB F/10-4, Islamabad under FBISE.
IMCB I/10-1, Islamabad
Matriculation, Computer Science
Completed Matriculation in Computer Science from IMCB I/10-1, Islamabad under FBISE.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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