Looking for a job

Sherry Maz

@sherrymaz

Message

I recover delinquent accounts and improve timely payments through customer-focused collections.

Pakistan

Message

What I'm looking for

I'm looking for a collections-focused role where I can manage receivables, resolve complex customer queries, communicate repayment options, and deliver timely payments.

I've spent six years recovering delinquent accounts, maintaining receivables, and helping customers understand repayment options.

At Al-Mashreq Digital International Bank, I remotely manage previous dues from individual accounts, support credit and scam-account functions, and communicate payment options based on account status. I've successfully collected 95% of assigned account amounts.

Previously, I worked as a Senior Collection Officer at Faysal Bank, locating and notifying customers with delinquent accounts by telephone, collecting payments, and assisting with foreclosure-avoidance and debt-repayment options.

At Silk Bank, I updated customer account information, reviewed account accuracy and completeness, generated collection letters and notices, and prepared customer-account reports.

Experience

Work history, roles, and key accomplishments

Current

Collection Officer (Remotely)

Current

Al-Mashreq Digital International Bank (UAE)

Jan 2021 - Present (5 years 8 months)

Successfully handled collections of previous dues from individual accounts. Managed credit department and scam account functions, informed customers about payment options, and collected 95% of assigned account amounts.

Debt Collection Credit Management Fraud Detection Client Communication Payment Processing

Senior Collection Officer

Faysal Bank Limited Pakistan

Jan 2019 - Dec 2021 (2 years 11 months)

Located and notified customers of delinquent accounts by telephone to solicit payment. Assisted customers with foreclosure avoidance and provided repayment options.

Debt Collection Customer Service Communication Skills Negotiation Foreclosure

Senior Collection Officer

Silk Bank Limited Pakistan

Jan 2017 - Dec 2019 (2 years 11 months)

Updated customer account information and reviewed accounts for accuracy. Generated collection letters and notices, prepared reports, and performed skip tracing for non-contactable customers.