Muhammad Zeeshan Hamid

Monitored customer accounts to identify overdue payments and high-risk cases, negotiated payment plans, and collaborated with cross-functional teams to resolve discrepancies. Trained and mentored new team members and prepared collection reports for management review.

Monitored customer accounts, contacted customers to discuss overdue accounts, and negotiated payment plans. Maintained accurate records and collaborated with other departments to improve collection processes.

Developed sales and marketing experience, planned meetings with potential customers, and designed a chatbot with IT to automate FAQs. Provided after-sales support to promote customer satisfaction and repeat sales.

Managed front desk tasks, resolved customer queries and billing issues, and reported Qmatic, Churn, and SAP Posting. Handled recovery of bad debts, received payments, and managed petty cash and monthly closing reports.

Interned in the finance department, gaining exposure to financial operations and administrative tasks.

Pursued a Master of Science in Business Administration with a focus on Marketing from Fall 2022 to Fall 2023.

Completed a Bachelor of Science in Business Administration with a focus on Finance from Fall 2017 to Spring 2021.