At Whole9yards LLC, I resolve Amazon US customer inquiries about returns, refunds, and orders for the client Kart It. I also contribute to automation initiatives that reduce manual interventions.
I monitor performance and conduct quality audits to improve team efficiency. I work with clients and vendors to keep process documentation up to date.
At Silvermile Group, I guided truckers through IRS Form 2290 filing and supported contractors with billing, payment processing, and 1099-NEC filing. I also delivered onboarding sessions and helped improve first-time user success rates.
Earlier, I supported Amazon customers and sellers at Yes Tech Solution, and provided telecom customer service at Tech Mahindra Business Services Pvt. Ltd. At Ceugra Technology Solutions, I analyzed merchant card processing fees and negotiated rate offerings.
