Bidemi User
@bidemiuser
Data Analyst improving accuracy and reporting speed with SQL, Power BI, Tableau, and Python.
NigeriaWhat I'm looking for
I’m a results-driven Data Analyst with experience using SQL, Excel, Power BI, Tableau, and Python. At Honeytreat Academy, I improved data accuracy by 25% and reduced reporting time by 30% through cleaning, preprocessing datasets, and automation.
I also built dashboards that helped identify trends and improved decision-making efficiency by 20%. Previously, as a Customer Success Associate at Payhippo, I increased customer retention by 15% and reduced issue resolution time by 20% using data insights, bringing my 4+ years of customer-facing experience into data-informed decision-making.
Experience
Work history, roles, and key accomplishments
Data Analyst
Honeytreat Academy
Jan 2024 - Present (2 years 5 months)
Improved data accuracy by 25% through cleaning and preprocessing, and built dashboards that reduced reporting time by 30%. Identified trends to improve decision-making efficiency by 20% and automated reporting tasks to save 10+ hours weekly.
Customer Success Associate
Payhippo
Jan 2022 - Jan 2024 (2 years)
Increased customer retention by 15% using data insights and reduced issueresolution time by 20%. Improved customer engagement by 18% through behavior analysis.
Customer Service Representative
Union Bank
Jan 2019 - Jan 2022 (3 years)
Managed 80+ daily customer interactions with a 95% satisfaction rate and increased upsell conversions by 10%. Reduced complaint escalation rate by 15% through improved issue handling.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Science, Botany
Earned a B.Sc. in Botany from Obafemi Awolowo University.
Availability
Location
NigeriaAuthorized to work in
Job categories
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