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Bidemi User

@bidemiuser

Data Analyst improving accuracy and reporting speed with SQL, Power BI, Tableau, and Python.

Nigeria
Message

What I'm looking for

I’m looking for a Data Analyst role where I can automate reporting, improve data accuracy, and build dashboards that turn insights into faster, data-informed decisions.

I’m a results-driven Data Analyst with experience using SQL, Excel, Power BI, Tableau, and Python. At Honeytreat Academy, I improved data accuracy by 25% and reduced reporting time by 30% through cleaning, preprocessing datasets, and automation.

I also built dashboards that helped identify trends and improved decision-making efficiency by 20%. Previously, as a Customer Success Associate at Payhippo, I increased customer retention by 15% and reduced issue resolution time by 20% using data insights, bringing my 4+ years of customer-facing experience into data-informed decision-making.

Experience

Work history, roles, and key accomplishments

UB

Customer Service Representative

Union Bank

Jan 2019 - Jan 2022 (3 years)

Managed 80+ daily customer interactions with a 95% satisfaction rate and increased upsell conversions by 10%. Reduced complaint escalation rate by 15% through improved issue handling.

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University logoOU

Obafemi Awolowo University

Bachelor of Science, Botany

Earned a B.Sc. in Botany from Obafemi Awolowo University.

Tech stack

Software and tools used professionally

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