Bianca Harington

Manage end-to-end claims process, coordinate multiple loss adjusters' schedules, and deliver timely, compliant final reports while handling client and insurer communications and financial documentation.

Assessed potential RAF claims for viability, drafted lodgment documentation and affidavits, and coordinated timely lodgment with the lodgment department to meet prescribed deadlines.

Prepared legal documents and settlement slips, coordinated diaries and trials, managed client communications, and compiled supporting materials for RAF claims to ensure files were trial-ready and compliant.

Managed reception and switchboard operations, handled time-sensitive legal documentation and client intake, and provided cross-departmental administrative support to ensure smooth office operations.

Managed inbound call centre operations, drafted shift rosters, supervised agents, handled reservations and complaints, processed refunds, and delivered regular training to maintain service standards.

Supported management with diary coordination, meeting facilitation, script review, training coordination, and administrative tasks for the Operational Manager, CEO, and MD.

Served as first point of contact, managed client billing and attorney diaries, drafted legal correspondence from dictation, and organised physical and digital filing systems to support firm operations.

Managed broker diary, conducted cold calling to generate leads, maintained client communications, and coordinated meetings and follow-ups to support business operations.

Monitored sales calls for compliance with scripts and standards, provided feedback to improve sales performance, and recommended actionable improvements to meet targets.