Bianca Harington

Provide administrative and operational support to a freelance loss adjuster, managing case documentation, client correspondence, scheduling of assessments, and preparation of reports and claim forms for insurers.

Assessed potential RAF client claims for viability, drafted affidavits and lodgment documentation, and prepared new files while coordinating with the lodgment department.

Drafted legal documents and medical expense schedules for RAF claims, managed client communication and appointments, and prepared cases to be trial ready while coordinating with attorneys and external experts.

Managed reception operations and switchboard, handled client queries, supported multiple departments with administrative and legal documentation, and maintained workflow efficiency.

Managed inbound consultants handling airline reservations, processed refunds, managed client inquiries, and ensured compliance with company procedures and communication with head office.

Managed meetings, correspondence, switchboard and minutes for the Sales Director, prepared reports and coordinated communication with corporate clients.

Monitored sales calls for compliance with scripts and product standards and provided feedback to improve team performance.

Managed reception area, client billing and attorney diaries, drafted legal documents from dictation, organized filing and handled payments.

Managed broker diary and client communication for short-term insurance, and conducted cold calling to generate new business leads.