Bianca Crews

I am a dedicated mortgage servicing specialist with over six years of experience in the industry. My expertise lies in handling payoff processing, loan documentation, and ensuring regulatory compliance across various products, including FHA, RHS, and conventional loans. I pride myself on my ability to maintain accurate records and support internal audits, ensuring strict adherence to RESPA and investor guidelines.

Throughout my career, I have demonstrated a proven ability to identify gaps in operational procedures and apply root cause analysis to mitigate risk effectively. In my current role as a CSSR Senior at PNC Bank, I perform audits on payoff quotes, manage sensitive customer documentation, and collaborate with legal teams to assess risk-level transactions. My commitment to excellence is reflected in my consistent top-tier KPIs in accuracy and customer experience.