Zack Vincent

I've supported mortgage servicing and escrow operations at Carrington, Flagstar Bank, and National General Lender Services, maintaining insurance information, auditing quality, and resolving loan-level exceptions.

At Flagstar Bank, I managed insurance servicing vendor relationships through audits and scorecards, analyzed large datasets in Tableau and Salesforce, identified vendor error root causes, and partnered with internal and external auditors including FNMA and OCC to remediate flood insurance errors. I also coach teammates on escrow systems and controls, create process documentation, communicate with investors and regulatory auditors, and consistently focus on accurate, efficient production.