Bharathi Kapuluru

Played as a senior help desk engineer who takes care of software installation, access management, application-oriented issues and remote troubleshooting to all BNY users across the globe. Provided first point of contact to Bank users for all types of software installation through SCCM or power shell when SCCM fails up.

Provided back-end application support for Bank of New Mellon Users which include user password unlock and reset on various application, installation and repair, of Office 365 applications. Dealt with shared mailbox access issues and other issues such as: Unable to view certain folders in shared mail box, configuration of shared mailbox, map a network drive, accessing and issues with shared drive.

Served as the first point of contact to Business Partners in routing their queries to concerned teams to solve issues swiftly by following the webby tool. Handled business partners' issues across different time zones including APAC, EMEA, and US zones, each with unique routing, escalation, and certification requirements.

Worked as a Senior Consultant providing chat support for Microsoft products. Handled customer inquiries and resolved technical issues efficiently.

Monitored customer networks and remotely troubleshooted data and voice-related issues. Gained technical knowledge in PBX, telephony architecture, and different network topologies.

Installed and troubleshooted issues related to network adapters, Cable/DSL modems, hubs, switches, and bridges. Configured and managed broadband routers (wired and wireless) and provided support for range extenders and access points.

Obtained a Diploma in Actuarial Science, gaining knowledge in statistical and financial mathematics. This program focused on risk assessment and financial modeling.

Completed a Bachelor of Science degree with a focus on Mathematics. The curriculum provided a strong foundation in mathematical principles and problem-solving.