Open to opportunities

bharath achar

@bharathachar

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CX Supervisor and Quality Control Analyst specializing in UHC claims, authorization workflows, and leading teams.

India

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What I'm looking for

I’m looking for a dynamic work environment where I can grow my skills, expand my knowledge, and use my interpersonal strengths to contribute to departmental goals with strong time management and team leadership.

I’m a CX Supervisor with a background across AR, claims handling, and quality control, including end-to-end authorization and pre-certification workflows. I’ve managed hospital claims and professional billing scenarios and improved accuracy through insurance benefits verification and denied-claim coordination.

I lead and coach teams of 30, publish daily production/quality dashboards, and consistently drive results measured by CSAT, FCR, and NPS. My work has been recognized with Best Performer of the Month (6 consecutive months) and Best Quality Analyst – August 2023, and I’m known for disciplined, quick-learning problem solving under pressure.

Experience

Work history, roles, and key accomplishments

Current

CX Supervisor - UHC

Current

Omega Healthcare Management Services Pvt. Ltd.

Sep 2025 - Present (9 months)

Supervised UHC member query handling for claims, benefits, and plan coverage, coaching team members to improve service quality and maintain strong CSAT, FCR, and NPS performance.

Insurance Customer Support UHC Plan Guidance CSAT FCR NPS Improvement Escalation Handling Case Documentation

Quality Control Analyst & Team Lead

Omega Healthcare Management Services Pvt. Ltd.

Jun 2021 - Sep 2025 (4 years 3 months)

Led a 30-member NYU no-authorization team for authorization, emergency, and radiology workflows, performing insurance benefits verification, prior authorization/pre-certification, and denial/appeal coordination.

Insurance Verification Prior Authorizations Denials Appeals ICD CPT HCPCS Basics Team Leadership

AR Specialist

Logix Healthcare

Feb 2021 - Jun 2022 (1 year 4 months)

Managed professional billing (PB) claims for a non-ED multi-specialty team, resolving claim scenarios and supporting daily production/quality goals, TAT adherence, and team performance feedback.

Medical Claims Processing Claim Scenario Resolution TAT Adherence

AR Executive

Omega Healthcare Management Services Pvt. Ltd.

Nov 2019 - Feb 2021 (1 year 3 months)

Coordinated hospital insurance claims handling various scenarios for Grays Harbor Community Hospital while capturing metrics defined by the SQ/ops team and publishing daily production/quality dashboards.

Medical Claims Processing Claims Handling Team Workflow Monitoring