Bhakti Joshi

Drive end-to-end recruitment for FinTech, IT, Non-IT, Sales, and Marketing roles, reducing time-to-hire by 20% through structured documentation and workflow automation. Spearhead multi-client hiring projects and implement standardized SOPs to improve recruitment efficiency.

Delivered full-cycle recruitment support for international clients across multiple time zones, managing sourcing, screening, scheduling, and candidate engagement with zero SLA breaches. Coordinated end-to-end HR operations including documentation and onboarding logistics.

Managed 7–10 active client accounts across IT, Manufacturing, and BPO industries, improving recruitment efficiency by 25% through structured workflows. Executed end-to-end hiring for specialized roles and conducted bulk hiring drives for BPO projects.

Owned end-to-end recruitment for IT and Non-IT roles, improving recruitment efficiency by 25% through systematic pipeline documentation. Managed candidate databases and hiring trackers in Zoho Recruit, Excel, and Google Sheets.

Processed and resolved USA-based insurance claims with 100% accuracy and quality benchmark adherence. Designed and updated SOPs and process documentation, reducing onboarding ramp-up time for new joiners by an estimated 30%.

Processed banking and credit card transactions for U.S. and Canadian clients with 100% SLA adherence and zero compliance violations. Designated Subject Matter Expert for transaction workflow queries, training and mentoring peers.

Grade: CGPA: 9.6/10

Pursued an MBA in HR and Project Management, achieving a CGPA of 9.6 out of 10.

Grade: 61%

Completed a Bachelor of Commerce with a score of 61%.