Betty Castillo

BC

Looking for a job

Betty Castillo

@bettycastillo

Finance Transformation Leader at Citi Service Center, where I led the FB&R Assurance of Financials program and improved employee satisfaction.

At Citi Service Center, I led product strategy for the Financial Books and Records (FB&R) Assurance of Financials program through August 2026. I partnered with Finance, Operations, Technology, and Risk & Control teams to deliver analytical capabilities for ledger reviews and financial reporting.

Earlier at Citi Service Center, I directed the migration of banking operations and supported implementation of the FullSuite ledger platform across Mexico and LATAM Accounting Close operations. I also managed teams of finance analysts and accountants, and led the Regulatory Execution organization’s global Voice of the Employee program, improving employee satisfaction scores between 2023 and 2025.

Experience

Work history, roles, and key accomplishments

CC

Finance Transformation Leader

Citi Service Center

Jan 2022 - Aug 2026 (4 years 7 months)

Led product strategy for the Financial Books and Records Assurance of Financials program, defining requirements and prioritizing backlog. Managed product governance, cross-functional initiatives, and talent acquisition for the Consent Order program.

Agile Scrum Product Management Jira Confluence Smartsheet Financial Reporting Regulatory Compliance Risk Management Stakeholder Management KPI Monitoring Process Improvement Data Quality Automation

CC

Balance Sheet Proofing Lead and Accounting Supervisor

Citi Service Center

Jul 2014 - Dec 2022 (8 years 5 months)

Led strategic initiatives to optimize operational costs and managed teams of 6-8 finance analysts. Directed migration of banking operations and implemented FullSuite ledger platform across LATAM.

Financial Analysis Accounting Team Leadership Process Improvement Change Management Risk Management Performance Management Training Mentorship

MS

Senior Inventory/Costing Analyst

Montecristo International Services S.A.

Jan 2012 - Dec 2014 (2 years 11 months)

Performed inventory and costing analysis duties.

PI

Production and Costing General Accountant

Philip Morris International

Jan 2012 - Dec 2012 (11 months)

Handled production and costing accounting responsibilities.

TS

Production and Costing General Accountant

TechShop Internacional S.A.

Jan 2010 - Dec 2011 (1 year 11 months)

Managed production and costing accounting tasks.

RS

Production Costing & Accounting Coordinator

RTC Termoformas S.A.

Jan 2007 - Dec 2010 (3 years 11 months)

Coordinated production costing and accounting activities.

Education

Degrees, certifications, and relevant coursework

PI

Project Management Institute

PMI Ready certification, Project Management

PMI Ready certification obtained in 2025.

CS

Certified Scrum Master Professional SMPC

Certified Scrum Master Professional SMPC, Scrum

Certified Scrum Master Professional SMPC certification obtained in 2023.

UR

Universidad de Costa Rica

Project Management with Agile and SCRUM, Project Management

Project Management with Agile and SCRUM certification from Universidad de Costa Rica, completed in 2023.

UM

Universidad San Marcos

Degree in Business Administration, Business Administration

Degree in Business Administration from Universidad San Marcos, completed in 2021.

UF

Universidad Fidélitas

Bachelor of Industrial Engineering, Industrial Engineering

Bachelor of Industrial Engineering program, completed 50% of requirements.

Tech stack

Software and tools used professionally

Jira

Confluence

Smartsheet

Availability

Looking for a job

Location

Costa Rica

Authorized to work in

Salary expectations

118k+ USD

Job categories

Project Manager In Finance Product Owner Project Manager Finance Manager

Skills

Finance Transformation Financial Reporting Financial Control Financial Accounting Product Strategy Product Ownership Project Management PMO governance Agile Scrum Hybrid Project Management Backlog Management Product Requirements User Stories Acceptance Criteria

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