Besan Taha
@besantaha
I resolve customer issues across chat, email, and phone for global retail and technology clients.
MoroccoWhat I'm looking for
I've supported international retail, service, and technology clients through chat, email, and phone at Intelcia Morocco and Influx.
I resolve account, billing, order-tracking, and user-setting issues using Zendesk, Intercom, and CRM workflows while supporting customers in English and French. I maintain 95%+ customer satisfaction and type at 65+ WPM.
Alongside customer support, I'm completing an MSc in Aerospace Engineering and have built aerospace projects involving eVTOL propellers, CFD, CATIA, OpenVSP, MATLAB, and Python.
Experience
Work history, roles, and key accomplishments
Graduation Project
UIR - School of Aerospace Engineering
Apr 2026 - Jul 2026 (3 months)
Developed a low-fidelity aerodynamic framework for eVTOL propellers using BEMT coupled with a Linear Vortex Panel Method and Ning solver, including novel sweep corrections and stall-delay modeling, validated against CFD for straight and swept blades at low Reynolds numbers.
Remote Customer Service Representative
Intelcia Morocco
Jun 2023 - Dec 2024 (1 year 6 months)
Handled multi-channel inbound customer support (chat, email, and phone) for international retail and service clients. Navigated CRM platforms (Zendesk) to process account updates, billing inquiries, and order tracking requests, and provided French and English customer support.
Part-Time Remote Support Specialist
Influx
Jan 2022 - May 2023 (1 year 4 months)
Provided on-demand customer support via live chat and email during peak client hours. Troubleshot account settings, billing disputes, and general user inquiries for tech startups.
Education
Degrees, certifications, and relevant coursework
International University of Rabat (UIR)
Master of Science, Aerospace Engineering
2021 - 2026
Pursuing an MSc in Aerospace Engineering, with a graduation project on aerodynamic framework for eVTOL propellers.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Skills
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