I want to apply my expertise in revenue retention and process optimization to a Director role, driving lifecycle management and cash flow performance while partnering across teams in complex, high-volume environments.
BM
Open to opportunities
Bernadette Mwangi
@bernadettemwangi
Credit operations leader specializing in Order-to-Cash, receivables, and revenue retention across East Africa.
KenyaWhat I'm looking for
I’m a strategic credit operations and receivables specialist with 15+ years of experience driving financial stability and customer retention across East Africa’s FMCG sector. I balance rigorous risk mitigation with high-touch relationship management through a consultative approach to the Order-to-Cash (O2C) lifecycle.
I’ve delivered measurable improvements in cash performance and credit outcomes, including a 30% reduction in bad debt and improved liquidity by reducing the days-to-cover ratio from 32 to 25. I also optimized invoice turnaround time by 25% and accelerated cash application for major clients.
I lead and align cross-functional teams (up to 21 members) to connect regional credit assessments with commercial goals and operational excellence. I’ve built data-driven credit capability through a credit risk framework that lowered bad debt exposure by KES 12M over 18 months, and I’ve improved on-time payment rates by 20% using tailored credit terms and better sales collaboration.
I’m passionate about process optimization backed by strong systems execution—integrating Oracle ERP and Credit Reference Bureau protocols, deploying real-time overdue reporting dashboards, and rolling out Oracle O2C. I’m seeking a Senior Manager role where I can strengthen revenue retention and cash flow performance in complex, high-volume environments.
Experience
Work history, roles, and key accomplishments
TM
Current
Event Organiser & Chaperone
Talanta Management
Dec 2014 - Present (11 years 7 months)
Organises events and provides chaperoning support for Talanta Management.
PL
Current
Account Receivables Manager
Pwani Oil Products Ltd.
Jun 2013 - Present (13 years 1 month)
Optimised the Order-to-Cash process, reducing invoice turnaround time by 25% and accelerating cash application for major clients. Built a data-driven credit risk framework, lowering bad debt exposure by KES 12M over 18 months, and increased on-time payment rates by 20%.
PL
Customer Retention Manager (Oracle O2C)
Pwani Oil Products Ltd.
May 2011 - Jun 2013 (2 years 1 month)
Cut customer churn by 30% by identifying post-order pain points and implementing retention strategies for at-risk segments. Led an Oracle Order-to-Cash rollout (40% reduction in manual entry errors) and improved order escalation and resolution through training and automated order tracking.
PL
Credit Controller & Global Sales Coord.
Pwani Oil Products Ltd.
Dec 2004 - Apr 2009 (4 years 4 months)
Delivered a 15% uplift in global sales revenue by synchronising sales efforts and rolling out focused commercial strategies. Reassessed and optimised customer credit terms with the Credit Committee and mentored credit control teams to improve collection efficiency.
BL
Logistics & Customer Relations Coord.
BOC (K) Ltd.
May 2002 - Nov 2004 (2 years 6 months)
Exceeded monthly collection goals for six consecutive months using a customer-centric recovery approach. Analysed logistics and credit control performance metrics to improve delivery consistency, and collaborated across functions to align planning with customer demand.
Education
Degrees, certifications, and relevant coursework
UV
University of the Valley
Master of Business Administration (MBA), Strategic Management
2020 -
Completed an MBA in Strategic Management at the University of the Valley in 2020.
UV
University of the Valley
Bachelor of Business Administration (BBA), Logistics and Supply Chain
2016 -
Completed a BBA in Logistics and Supply Chain Management at the University of the Valley in 2016.
IM
Institute of Commercial Management
Diploma, Sales & Sales Management
Completed a Diploma in Sales & Sales Management at the Institute of Commercial Management in London.
IM
Institute of Commercial Management
Diploma, Marketing Management
Completed a Diploma in Marketing Management at the Institute of Commercial Management in London.
IM
Institute of Commercial Management
Diploma, Public Relations
Completed a Diploma in Public Relations at the Institute of Commercial Management in London.
IM
Institute of Commercial Management
Diploma, Business Administration
Completed a Diploma in Business Administration at the Institute of Commercial Management in London.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
Credit ManagementSales CoordinationCustomer RetentionOrder ProcessingRisk AssessmentCollections StrategyCash Flow ManagementFinancial ReportingData AnalysisProcess ImprovementSupply ChainInventory ControlKPI ReportingContract NegotiationLogistics ManagementOracle Business SystemsCompliance AuditingProject DeliveryAccount ReconciliationForecastingStakeholder EngagementOracle ERPMicrosoft WordGoogle SheetsGoogle DriveCRM SystemsData AnalyticsReporting ToolsOrder ManagementWorkflow SystemsCollections ManagementQuickbooksTableauSlackExcelFinancial ModelingPowerPointDocument Management
Interested in hiring Bernadette?
You can contact Bernadette and 90k+ other talented remote workers on Himalayas.
Message BernadetteGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
