Open to opportunities

Berg Erica

@bergerica

Message

I am an accounting specialist skilled in QuickBooks, Excel, and customer-focused bookkeeping.

Zimbabwe

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What I'm looking for

I seek an accounting or operations role using QuickBooks and Excel to streamline processes, lead teams, resolve billing issues, and deliver excellent customer service in a collaborative, growth-oriented environment.

I am an accounting specialist with extensive operations and managerial experience who improves efficiency through process optimization, team development, and data-driven decision making. At The Glass Guru, I led initiatives to increase service delivery quality, leveraged Excel spreadsheets for reporting and strategy, and used QuickBooks to maintain accurate financial records.

My background includes accounts and billing coordination, supervising staff training, resolving escalated customer and billing issues, and preparing detailed expense reports for senior review. I am passionate about strengthening client relationships, streamlining office workflows, and supporting teams to deliver reliable, accurate service.

Experience

Work history, roles, and key accomplishments

Personal Shopper

Instacart

Jan 2021 - Apr 2021 (3 months)

Provided personalized shopping and vendor-sourced products, resolved customer complaints, and maintained high customer satisfaction through clear communication.

Customer Service Vendor Relations Communication Time Management

Head Cashier

Sprouts

Dec 2019 - Jan 2021 (1 year 1 month)

Managed cash reconciliation and register balancing, processed returns and customer pickups, and organized team scheduling to support accurate store operations.

Point of Sale Customer Service Returns Processing Scheduling

General Manager of Operations

The Glass Guru of Roseville

Aug 2009 - Jan 2019 (9 years 5 months)

Directed operations and implemented strategies to improve efficiency, productivity, and quality standards while supervising staff training and resolving escalated customer issues.

Operations Management Staff Training Process Improvement Pricing Strategy Compliance Leadership

Business Office Coordinator

Vitro America

Jun 2004 - Apr 2009 (4 years 10 months)

Managed client billing inquiries, prepared monthly expense reports for senior management, and resolved escalated account issues to maintain accurate financial records.

Billing Accounts Receivable Expense Reporting Quickbooks Microsoft Office Account Reconciliation