BMBenryann Bwire Muganda
@benryannbwiremuganda
Customer service professional with finance and team leadership experience.
KenyaWhat I'm looking for
I am a customer-focused professional with strong experience in retail finance and high-volume call-center environments, blending hands-on inventory and petty cash management with structured financial record-keeping and market research to boost sales.
At The Muffin House I managed client orders, inventory movement, and financial records while designing strategies to grow sales; at CCI I progressed from Customer Service Representative to SME and Acting Team Leader, training staff, monitoring metrics, and resolving escalations.
I bring excellent verbal and written communication, a commitment to fairness and transparency, and proficiency with Microsoft Excel, QuickBooks and accounting software; I seek to apply these strengths in a stable role that values growth, collaboration and measurable impact.
Experience
Work history, roles, and key accomplishments
Acting Team Leader
CCI
Jun 2024 - Jul 2024 (1 month)
Developed team strategies, provided agent training, monitored performance, resolved conflicts, and recognized high performance during June–July 2024.
Subject Matter Expert
CCI
May 2024 - Jun 2024 (1 month)
Trained new and existing agents, identified training gaps, monitored performance metrics, and encouraged creative problem-solving during May–June 2024.
Customer Service Representative
CCI
Nov 2022 - May 2024 (1 year 6 months)
Handled high-volume inbound customer inquiries, troubleshooted issues, resolved complaints, and supported supervisor-level calls across American and local campaigns from Nov 2022 to May 2024.
Finance Assistant
The Muffin House
Jan 2014 - Dec 2019 (5 years 11 months)
Managed financial records, inventory, and petty cash while analyzing client orders and dispatches to improve sales and operational efficiency between 2014 and 2019.
Education
Degrees, certifications, and relevant coursework
GOCertificate, Social Media Marketing
2020 - 2020
Completed Social Media Marketing Strategist course covering social media strategies and digital marketing practices.
KUKCA University
Certified Public Accounts, Accounting
2014 - 2016
Completed Certified Public Accounts program at KCA University focusing on accounting principles and financial management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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