At CCI Kenya, I handle high-volume international collections, managing 250 to 400 calls per shift. I’ve consistently exceeded monthly financial recovery targets and earned recurring performance bonuses and commission payouts.
I achieved a 70% Promise-to-Pay conversion rate and maintain a 95%+ Quality Assurance score. In February 2026, I was recognized as an Exceptional Collector for conflict de-escalation, teamwork, and collection metrics.
I use Salesforce and Zendesk to log customer interactions, update account statuses, and manage follow-up pipelines. As an independent contractor, I also diagnosed and repaired hydraulic and trailer pressure systems.
