Open to opportunities

Benjy Elliott

@benjyelliott

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Adaptable English teacher with extensive customer service experience.

United Kingdom

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What I'm looking for

I'm looking for a role that fosters growth in a supportive, people-focused environment.

I'm Benjamin Elliott, an English teacher with over eight years of experience in customer service, now dedicated to helping learners achieve their language goals. My journey into teaching began after completing my TEFL certification, which equipped me with the skills to deliver engaging and supportive lessons tailored to individual needs. I thrive in dynamic environments where I can utilize my patience, emotional intelligence, and cultural awareness to foster a positive learning experience.

In my current role as an Online English Teacher at Native Camp, I deliver one-on-one lessons primarily to Japanese students, adapting my teaching methods to suit diverse learning styles and levels. I focus on building strong rapport with my students, helping them boost their confidence and fluency in English. My previous experience as a Lead Retentions Agent has honed my communication skills, allowing me to handle complex issues with empathy and diplomacy, which I now apply in my teaching practice.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Native Camp

Jul 2024 - Nov 2024 (4 months)

Deliver engaging one-on-one English lessons to primarily Japanese students using TEFL-accredited methods. Adapt lesson plans to suit individual learning styles and levels, while building strong rapport and confidence in learners.

TEFL Methodology Personalised Guidance Communication Time Management

Professional Lead Retentions Agent

Domestic & General

Jan 2020 - Dec 2022 (2 years 11 months)

Specialised in retaining customers by handling cancellation requests and resolving concerns through strategic negotiation. Managed high volumes of escalated complaints and supported team leader with administrative tasks.

Customer Retention Conflict Resolution Negotiation Administrative Support Communication Problem Solving Team Collaboration Performance Reviews Customer Service Empathy

Customer Service & Administration Representative

Siemens

Jan 2020 - Jan 2021 (1 year)

Managed service relationships with B2B partners, resolving issues via phone, email, and in-person. Delivered timely solutions to enhance customer satisfaction and recognised for professional communication style.

B2B Customer Satisfaction Problem Solving Service Delivery Relationship Management Time Management Team Collaboration

Customer Service / Complaints Handler

Teleperformance

Jan 2017 - Jan 2018 (1 year)

Handled incoming customer queries and complaints across phone and email channels. Coordinated resolutions with in-store staff and maintained a strong service reputation through efficient and empathetic issue resolution.

Communication Empathy Conflict Resolution Team Coordination Service Reputation Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

TEFL Certification

TEFL Certification, Teaching English as a Foreign Language

2024 - 2024

Completed a TEFL course focused on lesson planning, grammar, and adaptive teaching for diverse learners. Gained skills in delivering engaging one-on-one English lessons to students, primarily from Japan.

Manchester Metropolitan University

Bachelor of Arts (Hons), Business Management

2013 - 2017

Studied Business Management with a focus on developing skills in strategic decision-making, leadership, and operational management. Engaged in various projects that enhanced my understanding of business dynamics and customer relations.