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Benjamin Palomares

@benjaminpalomares

Technical Support Representative at Datamatics who troubleshot software and hardware issues and maintained CRM support tickets.

Philippines

Message

At Datamatics, I provided first-level technical assistance for software and hardware issues over phone and chat. I also logged and updated support tickets in CRM systems.

At TELUS International, I managed CRM profiles and resolved account and financial inquiries, verifying records and billing issues. As an Online Examination Proctor, I monitored exam sessions, documented policy violations, and assisted candidates with technical issues.

Experience

Work history, roles, and key accomplishments

CRM & Financial Account Specialist

TELUS International

Jan 2023 - Jan 2024 (1 year)

Managed customer CRM profiles and resolved complex account and financial inquiries with high accuracy. Navigated databases to verify records, resolve billing issues, and consistently meet FCR and CSAT targets.

CRM Administration Database Management Account Verification Billing Resolution FCR CSAT

Technical Support Representative

Datamatics

Jan 2021 - Jan 2023 (2 years)

Delivered first-level technical assistance for software and hardware troubleshooting via phone and chat. Logged and updated support tickets within CRM systems while maintaining quick resolution times.

Technical Support Troubleshooting Ticket Management CRM Systems Phone Support Live Chat

Online Examination Proctor

Freelance

Jan 2024 - Present (2 years 9 months)

Monitored webcam feeds and candidate screen activity for high-volume exam sessions to enforce testing rules. Identified and documented policy violations and technical issues, logging flagged incidents for administrative review.

Monitoring Incident Reporting Technical Escalation Live Chat