At Pike Engineering, I resolve software and hardware issues for Windows PCs and iOS devices, administer Intune personnel and device management, and develop AI agents to enhance the knowledge base and team workflows.
I also serve as lead knowledge base architect, developing and maintaining technical documentation. My work supports more than a dozen proprietary software applications, and I work in Atlassian environments with Jira and Confluence.
At Charter Communications Inc, I resolved customer issues as a top-ranked technical support representative in the SMB division. I also used billing and account management systems to update customer accounts and provide support.
Earlier, I worked as a Detention Officer at Madison County Sheriff's Office and provided community inclusion services at Northern Lighthouse. My experience also includes general management at Dow Theater Co and electronic mapping, quality assurance testing, and team training at BurrellesLuce.
