Bence Plosz

Oversee multi-country operational performance across immersive experience venues in Germany, Austria, and Hungary, driving consistency, efficiency, and profitability through data analysis and performance metrics. Lead cross-functional teams and implement scalable operational frameworks to support expansion and optimize visitor satisfaction.

Directed strategic projects aimed at enhancing visitor engagement and optimizing operations across Europe. Coordinated multidisciplinary teams to deliver projects on time, within budget, and aligned with corporate goals, applying strong project management and stakeholder communication skills.

Supervised daily retail operations, optimized the visitor experience, and coordinated staff schedules to support efficient service delivery. Leveraged sales and visitor analytics to enhance operational efficiency, monitor performance metrics, and improve financial results.

Oversaw retail management, team leadership, and customer engagement in a high-volume fashion environment. Trained, developed, and motivated staff to exceed sales and performance goals while delivering a strong customer experience.

Managed full store operations, inventory control, budget control, and team development to meet and exceed KPIs. Led the successful launch of a new store, ensuring operational readiness and brand consistency.

Managed two retail locations simultaneously, achieving consistent sales growth and high customer satisfaction through effective retail management. Oversaw budget management, staff training, and visual merchandising across both sites while supporting daily operational performance.

Bachelor's degree in Business Administration and Management from Budapest University of Economics and Business, completed in 2018.