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Bem Azubike

@bemazubike

Project Manager delivering B2B SaaS implementations, including Reed Specialist Recruitment’s EMEA platform rollout.

At Reed Specialist Recruitment, I led the rollout of a candidate attraction hub that replaced several disconnected tools, then expanded it to EMEA. I worked with teams affected by the change to build adoption and delivered automation and utilisation initiatives that increased ROI by 35%.

As an Associate Product Manager at Reed Specialist Recruitment, I owned the plan, backlog and delivery for an internal automation platform, reducing manual processing by 40%. I also used workflow mapping, user feedback and usage data to improve processes and adoption.

Now, as a freelance Customer Success Manager and Product & Growth Consultant for B2B SaaS clients, I lead implementation and onboarding from scope through go-live and renewal. Workflow and onboarding improvements cut users’ manual effort by 25 to 30%, while feature adoption rose by 18%.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Self-employed

Sep 2025 - Present (1 year 1 month)

Lead implementation and onboarding projects for B2B SaaS clients, from scope agreement to go-live and renewal. Delivered workflow improvements that cut manual effort by 25-30% and lifted engagement and retention by 10-20%.

Project Management SaaS Implementation Onboarding Stakeholder Management Data Analysis Process Improvement Customer Success

Product Executive

Reed Specialist Recruitment

Jul 2024 - Apr 2025 (9 months)

Led end-to-end rollout of a candidate attraction hub across multiple business units and expanded it to EMEA. Delivered automation initiatives that increased ROI by 35% and managed 12+ strategic partner accounts with 100% renewal.

Project Management SaaS Implementation Change Management Stakeholder Management Vendor Management Budget Management Training Jira Confluence Power BI

Associate Product Manager

Reed Specialist Recruitment

Jan 2023 - Jul 2024 (1 year 6 months)

Owned the plan, backlog, and delivery for an internal automation platform, reducing manual processing by 40%. Mapped workflows to identify automation opportunities and improved onboarding flows, contributing to a 25% ROI increase.

Product Management Automation Process Improvement Jira Confluence Backlog Management Stakeholder Management

Product Manager

Sabi

Apr 2022 - Sep 2022 (5 months)

Led launch projects across multiple B2B markets, coordinating customers, commercial, and operations teams, contributing to 20% revenue growth. Monitored performance data and iterated on processes to improve outcomes.

Product Management Project Management Market Launch Stakeholder Management Data Analysis Process Improvement

Product Analyst

Sabi

Jun 2021 - Apr 2022 (10 months)

Ran daily reconciliations on the agent credit system, cutting discrepancies by 95%. Coordinated communications across a field network of 50+ agents, improving operational efficiency by 20% and contributing to 15% growth in customer acquisition.

Data Analysis Reconciliations Communication Skills Customer Research Process Improvement

Junior Product Manager

Rensource Energy

Oct 2019 - Jun 2021 (1 year 8 months)

Acted as primary escalation point for 100+ customer accounts, improving response times by 30% through proactive risk monitoring. Delivered improvements that raised customer satisfaction by 10% and feature adoption by 20%.

Customer Operations Risk Monitoring Customer Feedback Training Product Management