Open to opportunities

Belle Van Uffel

@bellevanuffel

Message

Experienced content and knowledge management professional focused on optimization.

Romania

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement, where I can contribute to impactful projects and grow professionally.

I am an experienced content and knowledge management professional with a strong track record in developing scalable support documentation, improving customer experience, and streamlining internal workflows. My expertise lies in cross-functional collaboration, process optimization, and implementing data-driven content strategies that enhance overall efficiency.

In my recent role as a Knowledge & Content Manager at Habyt, I successfully developed and maintained both internal and external Knowledge Bases, created detailed support documentation, and led continuous improvement initiatives. My previous experience at Uber as a Senior Content Manager allowed me to manage multiple programs across EMEA, where I enhanced program performance through meticulous metric analysis and content automation projects.

Throughout my career, I have consistently focused on aligning content strategies with organizational goals, ensuring that all documentation is concise, accessible, and user-friendly. I am passionate about leveraging my skills to drive improvements and deliver exceptional results in any organization I join.

Experience

Work history, roles, and key accomplishments

Knowledge & Content Manager

Habyt

Sep 2023 - May 2025 (1 year 8 months)

Developed and maintained internal and external Knowledge Bases, creating canned responses and detailed support documentation. Used metrics to identify areas for content optimization and led continuous improvement of content workflows and quality.

Knowledge Management Cross Functional Collaboration Data Analysis Workflow Automation Freshdesk Notion

Senior Content Manager

Uber

Sep 2021 - Sep 2023 (2 years)

Managed multiple Uber programs across EMEA, leading content improvement and automation projects. Enhanced program performance through metric analysis and scoped and planned product and support initiatives.

Content Management Program Management Automation Data Analysis Project Planning Jira Confluence

Content Specialist

Uber

May 2020 - Sep 2021 (1 year 4 months)

Oversaw Uber’s Knowledge Base and Saved Replies, creating concise, accessible content to reduce support inquiries. Conducted regular data analysis for content improvement and ensured alignment with product teams on feature documentation.

Content Creation Data Analysis Documentation Salesforce Google Suite

Community Support Representative

Uber

Jan 2020 - May 2020 (4 months)

Delivered multi-channel support (email, chat, phone) and advocated for users to improve satisfaction handling. Escalated policy gaps and operational issues via C360.

Customer Support

Video Content Reviewer

Majorel

Jan 2019 - Dec 2019 (11 months)

Reviewed video content to ensure compliance with platform guidelines and standards. Collaborated with team members to maintain content quality.

Content Review Quality Assurance Compliance Team Collaboration

Payroll Manager

Johnsons Leisure Ltd

Jan 2018 - Dec 2019 (1 year 11 months)

Managed payroll operations, ensuring accurate and timely processing of employee salaries and benefits. Handled payroll-related inquiries and resolved discrepancies.

Payroll Management Financial Reporting Data Entry Compliance Microsoft Office

Shop Assistant/Designer

Omicron Printing

Jan 2017 - Dec 2018 (1 year 11 months)

Assisted customers with printing needs and designed various print materials. Managed inventory and maintained a clean and organized shop environment.

Graphic Design Customer Service Inventory Management Print Production Sales

Front of House

Wagamama

Jan 2016 - Dec 2017 (1 year 11 months)

Provided excellent customer service as a Front of House team member in a fast-paced restaurant environment. Managed reservations and ensured a positive dining experience for guests.

Customer Service Restaurant Operations Teamwork Communication Problem Solving

Office Manager

El-Ran Diamonds

Jan 2015 - Dec 2016 (1 year 11 months)

Managed office operations, including administrative tasks, scheduling, and record keeping. Supported sales and management teams with various tasks.

Office Management Data Management Scheduling Communication Organizational Skills

Team Leader Web Content

A.S. Adventure

Jan 2013 - Dec 2015 (2 years 11 months)

Led a team responsible for web content management, ensuring accuracy and consistency across digital platforms. Collaborated with marketing to optimize online presence.

Web Content Management Team Leadership Content Strategy Digital Marketing CMS

Education

Degrees, certifications, and relevant coursework

Karel de Grote-Hogeschool

Professional Bachelor, Business Management

Completed a Professional Bachelor in Business Management, focusing on core business principles and management strategies. Gained foundational knowledge in various aspects of business operations and administration.