Beka Fituma

At Unicaf, I manage end-to-end enrollment pipelines for international prospective students, conducting 80–100+ daily calls and guiding applicants from inquiry through payment and registration.

I keep high-volume CRM data accurate, coordinate precise follow-ups, and use consultative advising to assess eligibility and career goals. My work combines executive administration, pipeline management, and operational support for fast-moving global teams.

Through Mindbody and ClassPass training at CCI Ethiopia, I developed B2B SaaS workflow and global client onboarding knowledge while resolving complex customer concerns with empathy and professionalism.

I also executed 350–500 outbound dials per day for North American insurance campaigns, pre-qualifying leads, handling objections, and transferring qualified prospects efficiently. I bring AI productivity tools, Google Workspace, workflow automation, and a systems-oriented approach to improving operations.