Open to opportunities

Beenish Farooq

@beenishfarooq

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Linguist and client-success professional skilled in NLP, research, and content strategy.

Pakistan

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What I'm looking for

I seek a role where I can apply applied-linguistics expertise, manage client-facing operations, lead content strategy, and contribute to research-driven communication in a collaborative, growth-oriented team.

I am an applied linguist with strong expertise in Neuro-Linguistic Programming, discourse analysis, and research-driven communication. I combine academic training (MPhil in English Linguistics in progress) with hands-on experience in client success, operations, and content creation.

I have led refund and operations functions for global markets, managed client relations, and produced high-quality written content for international clients. My work includes project coordination, social media planning, and drafting performance and analytics reports to improve processes.

I bring meticulous analytical skills, proven editorial ability, and experience with digital marketing and productivity tools. I am results-focused, detail-oriented, and adept at collaborating with remote teams to deliver timely, quality outcomes.

Experience

Work history, roles, and key accomplishments

Support and Client Success Executive

WAcademy Global

Dec 2022 - Dec 2025 (3 years)

Led the refund department and global operations, streamlined client relations and support workflows, and managed technical/administrative aspects of development projects to improve customer satisfaction and process efficiency.

Client Success Refund Workflows Operations Management Project Coordination Documentation Process Improvement

Social Media Marketing Intern

IBCC

Jun 2024 - Nov 2024 (5 months)

Planned and created social media content and monthly e-newsletters, drafted daily press releases, and prepared performance analytics reports while contributing to the national assessment framework and annual report.

Social Media Management Content Creation Press Release Writing Analytics Digital Marketing Copywriting

Content Writer and Editor

Fiverr

Jan 2018 - Dec 2022 (4 years 11 months)

Produced and edited high-quality blogs, articles, and marketing copy for global clients, optimizing tone and clarity and managing end-to-end delivery in a fast-paced freelance environment.

Content Writing Editing Proofreading Copywriting Client Management seo writing Time Management Quality Control

Virtual Executive Assistant

Qamar Group

Dec 2021 - Jun 2022 (6 months)

Provided operations and administrative support, managed customer inquiries and databases, conducted digital marketing tasks, and produced feedback reports to support business processes.

Executive Assistance Operations Support Customer Service Database Management Documentation Digital Marketing Report Writing Communication

Education

Degrees, certifications, and relevant coursework

National University of Modern Languages

Master of Philosophy, English Linguistics

2023 -

Pursuing Master of Philosophy in English Linguistics with coursework and research in applied linguistics and discourse analysis.

Air University

Bachelor of Science, English Linguistics and Literature

2017 - 2021

Grade: Silver Medalist

Activities and societies: Secretary Literary and Debating Society; Joint Secretary Media Society; Vice President Student Council; Editor, The Splendid Thoughts; event organizing and volunteering

Completed BS (Hons) in English Linguistics and Literature with distinction, focusing on linguistics, literature, and research methods.