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Beena Francis

@beenafrancis

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Seasoned QA leader with 15+ years in retail QA, building teams and driving automation for reliable releases.

United States

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What I'm looking for

I seek a QA Lead or QA Manager role where I can lead and mentor teams, expand automation coverage, improve QA processes, and deliver reliable retail e-commerce releases.

I am a seasoned QA professional with over 15 years of experience, including 10+ years focused in the Retail domain, known for building and scaling QA teams and optimizing test processes to deliver high-quality software.

As a QA Manager and Lead, I implemented automation across 80% of a major e-commerce site, introduced BrowserStack for compatibility testing, and achieved a 0% post-production P1/P2 issue rate while managing end-to-end QA for redesigns, integrations, and feature launches.

I mentor and lead cross-functional Onshore–Offshore teams, run defect triage and root-cause analysis, and am skilled across manual and automated testing, API and backend testing, CI/CD tools, and a broad set of testing technologies to ensure production-ready releases.

Experience

Work history, roles, and key accomplishments

QA Manager

Bare Necessities (Delta Galil)

Dec 2014 - Oct 2024 (9 years 10 months)

Streamlined QA processes and implemented automation across 80% of the website, achieving 0% post-production P1/P2 issues and delivering cross-browser/device stability. Led defect triage, UAT, and cross-functional teams to ensure timely delivery of site redesigns and third-party integrations.

Test Automation BrowserStack QA Strategy UAT Cross Browser Testing Stakeholder Management

Offshore QA Manager

ValueLabs

May 2008 - Feb 2013 (4 years 9 months)

Led and managed an offshore testing team of 50 for WebMD, coordinating onshore-offshore efforts, delivering weekly/monthly status reports, and improving team performance and project health. Owned test execution and stakeholder communication across multiple global clients.

Team Leadership Onshore Offshore Coordination Manual Testing Test Planning Status Reporting Jira Regression Testing Mentoring

QA Tester

ValueLabs

Jan 2001 - Apr 2008 (7 years 3 months)

Executed manual and compatibility testing across multiple projects and clients, developed test cases, reported defects, and supported integration and system testing efforts. Contributed to test process improvements and client deliverables.

Manual Testing Functional Testing Integration Testing SQL API Testing