BTBasilio Tati
@basiliotati
Experienced IT support specialist with strong problem-solving skills.
AngolaWhat I'm looking for
I am an experienced IT support specialist with a robust background in electronic engineering and a proven track record in troubleshooting and maintaining a variety of electronic devices and systems. My career spans over three decades, during which I have honed my skills in IT helpdesk support, asset management, and security infrastructure.
Throughout my tenure at Chevron, I successfully managed IT helpdesk operations, resolving first and second-level tickets, and overseeing IT asset management. My role as a Security Infrastructure Specialist allowed me to work with advanced security systems, including CCTV and X-ray machines, ensuring the safety and efficiency of operations both onshore and offshore.
In addition to my technical expertise, I possess strong communication and customer service skills, enabling me to effectively collaborate with teams and provide exceptional support to clients. I am passionate about leveraging my skills to contribute to innovative projects and drive organizational success.
Experience
Work history, roles, and key accomplishments
Mechanic
Private
Jan 2018 - Present (7 years 5 months)
Performed maintenance and repairs on engines and automatic transmissions. Ensured the proper functioning of vehicle engines and transmission systems.
Security Infrastructure Specialist
Chevron
Jan 2016 - Present (9 years 5 months)
Specialized in security infrastructure, installing, configuring, and troubleshooting various security systems. Worked with Endura CCTV, X Ray machines, smart badge printers, computers, network printers, and electronic radars.
IT Support Specialist
Chevron
Jan 2012 - Present (13 years 5 months)
Provided second-level resolution for IT tickets, handling more complex technical issues. Installed, configured, and troubleshot computers, IP CISCO phones, and printers.
IT Asset Management Analyst
Chevron
Jan 2009 - Present (16 years 5 months)
Managed IT assets, including tracking and inventory of hardware and software. Ensured accurate records and efficient management of IT resources.
IT Helpdesk Analyst
Chevron
Jan 2006 - Present (19 years 5 months)
Provided first-level resolution for IT helpdesk tickets, addressing user issues and technical problems. Supported users with their IT-related inquiries and issues.
Smart Badge Operators Team Leader
Teleservice Security Department
Jan 1997 - Present (28 years 5 months)
Led a team of smart badge operators, overseeing their daily tasks and ensuring smooth operations. Managed the team responsible for smart badge systems.
Electronics Technician
Waraba Electronics
Jan 1996 - Present (29 years 5 months)
Continued to provide maintenance and repair services for electronic devices such as TVs, video players, and audio equipment. Focused on ensuring the operational efficiency of electronic devices.
Electronics Technician
Waraba Electronics
Jan 1991 - Present (34 years 5 months)
Maintained and repaired electronic devices including TVs, video players, and audio equipment. Ensured the proper functioning of various electronic devices for customers.
Education
Degrees, certifications, and relevant coursework
Academia Unificada de Odessa
Electronic Engineer, Electronic Engineering
Studied Electronic Engineering at Academia Unificada de Odessa in Ukraine. Completed the program in 1988.
Tech stack
Software and tools used professionally
Availability
Location
AngolaAuthorized to work in
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