Open to opportunities

Marcos Pires

@marcospires

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Senior IT Specialist with extensive experience in infrastructure and project management.

Angola

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What I'm looking for

I seek a role in a forward-thinking organization that fosters innovation and offers opportunities for professional growth.

With over two decades of experience in the IT sector across Angola and Portugal, I have honed my skills in IT infrastructure, network administration, and technical project management. My career is marked by a commitment to integrating complex systems and implementing robust cybersecurity solutions. I have successfully led cross-functional teams, ensuring the delivery of scalable IT environments tailored to meet organizational needs.

At Banco Yetu, I oversee the bank's IT infrastructure, ensuring high availability and security while developing policies that enhance operational efficiency. My previous roles have seen me lead IT departments in implementing cutting-edge information systems and managing network infrastructures, significantly improving data management and reducing downtime. I am passionate about leveraging my expertise in a dynamic, growth-oriented organization that values technological innovation and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Técnico Especialista IT

Current

Banco Yetu, S.A.

Dec 2018 - Present (6 years 6 months)

Overseeing and managing the bank’s IT infrastructure and network systems to ensure high availability and security. Developed IT policies to streamline operations and collaborated with departments to deploy technology solutions.

Network Security Cross Functional Collaboration

Coordenador do Departamento de Tecnologias de Informação

Bromangol, S.A.

Dec 2012 - Jul 2018 (5 years 7 months)

Led the IT Department in implementing information systems to improve laboratory operations. Directed teams in IT infrastructure projects and developed IT policies to safeguard data and comply with regulations.

Data Management Cross Functional Team Leadership

Responsável pela Supervisão de Redes de Dados e Circuitos

PT Prime / CTT – Portugal Telecom

Jul 2005 - Nov 2012 (7 years 4 months)

Led a team in monitoring and maintaining data network infrastructure, implementing practices that reduced downtime and optimized network performance to support business growth.

Monitoring Data Infrastructure Downtime Reduction Team Leadership

Helpdesk 1ª e 2ª Linha de Suporte Informático

Grupo Caixa Geral de Depósitos

Aug 2004 - Jun 2005 (10 months)

Provided first point of contact IT support, resolving tier 1 issues and implementing troubleshooting protocols that improved user satisfaction and reduced system downtime.

IT Support Troubleshooting Technical Documentation

Suporte Técnico – Dados & Fax

Optimus Telecomunicações

Oct 2002 - Jul 2004 (1 year 9 months)

Provided technical support for data and fax systems, developing solutions that increased customer retention and reduced resolution time for technical issues.

Technical Support Data Solutions Customer Retention Troubleshooting

Responsável Técnico e Comercial

Softwarehouse Inforgalatica

Sep 2001 - Sep 2002 (11 months)

Developed strategic sales and technical support plans, serving as the primary liaison between the company and clients, enhancing market presence and customer satisfaction.

Sales Strategy Development Technical Support Product Demonstrations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Instituto Superior de Línguas e Administração

Curso Superior, Informática de Gestão

Curso Superior de Informática de Gestão focusing on the principles of information management, including software development, database management, and IT project management.

Instituto de Educação Técnica de Seguros

Técnico, Seguros

1996 -

Técnico de Seguros program covering Insurance Management, Mathematics, English, and Psychology, providing foundational knowledge for a career in insurance and risk management.