Basel Emad
@baselemad
I resolve streaming device issues remotely and grow sales through trusted customer support.
EgyptWhat I'm looking for
I'm currently a Manager and 50% Owner at Orlando Group, where I contribute to business strategy, sales, technical support, customer service, and daily operations.
I lead customer-facing operations and resolve complex issues across streaming applications, smart TVs, Fire TV/Firestick, Roku, TV boxes, smartphones, tablets, and laptops.
At Filotel USA, I increased sales performance by approximately 60% through customer communication, technical guidance, service recommendations, and retention. I provided high-volume remote support for streaming and digital services, from setup and configuration to playback, login, connectivity, and compatibility issues.
I enjoy giving clear, step-by-step help to non-technical customers, identifying root causes, and building trust through responsive follow-up and practical solutions.
Experience
Work history, roles, and key accomplishments
Manager & 50% Owner
Orlando Group
Currently serving as Manager and 50% owner, contributing to business strategy, sales, technical support, customer service, and day-to-day operations. Leading customer-facing operations and resolving complex technical issues.
Technical Support & Sales Specialist
Filotel USA
Jan 2021 - Dec 2025 (4 years 11 months)
Increased sales performance by approximately 60% through effective customer communication and technical expertise. Provided high-volume remote technical support and sales assistance for streaming and digital services.
Education
Degrees, certifications, and relevant coursework
Basel hasn't added their education
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Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
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