baseerah User

I’m a customer service and administrative professional with 2+ years of experience supporting clients in fast-paced environments through high-volume phone support, email communication, documentation, and administrative tasks. I focus on professionalism, accuracy, and confidentiality while keeping communication clear and effective.

Most recently, I worked as a Telepoint Customer Service Representative, managing high-volume inbound and outbound calls while maintaining strong productivity. I handled approximately 300–500 calls per shift (75–100 calls per hour), documented customer interactions accurately, updated internal systems, and navigated multiple systems to resolve concerns efficiently.

Before that, I served as a Receptionist / Client Support at North Penn Legal Services (NPLS), managing inbound calls and email communication while supporting clients. I maintained accurate documentation and confidential records, completed administrative support and data entry tasks, and assisted clients through processes and procedures professionally.

I also built customer service fundamentals as a Dollar General Customer Service Associate by assisting customers, resolving concerns in a fast-paced environment, and operating POS systems while processing transactions accurately. Through the NOMO PA FACT Program, I contributed to community outreach and youth development, supporting homeless and elderly populations while strengthening teamwork, communication, leadership, and community engagement.