Open to opportunities

Bartu User

@bartuuser

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IT technician skilled in hardware, software, networking and team-based technical support. 100 WPM 98% Accuracy.

Turkey

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What I'm looking for

I seek hands-on IT support roles where I can lead improvements, mentor colleagues, manage networks and resolve hardware/software incidents efficiently.

I am an IT technician experienced in diagnosing, repairing and maintaining hardware and software across educational and commercial environments. I have provided advanced support for schools and vocational centers and led a team of eight data processing operators.

My background includes helpdesk incident management, classroom technology support, and administering networks, telephony and VPN services such as ADDS, RADIUS and proxy configurations. I am comfortable with Windows 11, macOS and Linux platforms.

I also bring hands-on automotive service and customer-facing experience from service station and tire technician roles, which strengthened my time management, communication and troubleshooting skills. I have been recognized academically in IT training and nominated as a top learner during my DEP in Computing Support and Networking.

I work well independently and in teams, enjoy training others, and focus on improving support processes to deliver reliable, timely technical service.

Experience

Work history, roles, and key accomplishments

IT Technician

Lester B Pearson School Board

Jan 2025 - Dec 2025 (11 months)

Provided hardware and software diagnostics, repair, and maintenance for schools and vocational centers; led a team of eight data processing operators to deliver advanced IT support across the district.

MacOS Linux AD Radius VPN

Data Processing Operator

Lester B Pearson School Board

Jan 2022 - Dec 2025 (3 years 11 months)

Installed, maintained and repaired computer systems, printers and classroom technology while providing end-user technical support and tracking requests via helpdesk software; trained interns and colleagues on IT topics.

HelpDesk+Troubleshooting Training Incident Management Installation

Service Station Attendant

Shell Canada

Jan 2018 - Dec 2025 (7 years 11 months)

Sold fuel and automotive products and performed customer-facing services including fueling, cleaning and minor vehicle maintenance to ensure safe and efficient station operations.

Customer Service Cash Handling Safety Procedures Time Management Communication

Automotive Service Technician

Talon Tire

Jan 2018 - Dec 2024 (6 years 11 months)

Performed scheduled maintenance and minor repairs, reviewed work orders with supervisors, and advised customers on vehicle condition and future repair needs.

Oil Changes Vehicle maintenance Diagnostics Lubrication Safety Procedures

Education

Degrees, certifications, and relevant coursework

Concordia University

Bachelor of Arts, Classics - Classical Civilizations

2016 -

Undergraduate Bachelor of Arts in Classics with emphasis in Classical Civilizations and Archaeology; program ongoing.

Dawson College

Diplôme d'études professionnelles (DEP), Computing Support and Networking

2020 - 2022

Activities and societies: Nominated as top Dawson College learner and student in the program.

Vocational DEP in Computing Support and Networking (Information Technology Support) preparing to support computer systems, hardware, software and network settings.