At BeOne Medicines, I’m building the ServiceNow Knowledge Management environment from the ground up, including its knowledge base structure, article templates, and governance. I also create reports and dashboards and prepare UAT test plans for the Knowledge Management module.
At PwC Service Delivery Center, I coordinated global Assurance application implementations and testing, and managed the global ServiceNow support queue. Earlier at Capgemini, I owned the ServiceNow Knowledge Management module and supported L1 users through IT service desk work.
