At EY Global Delivery Services, I develop and configure ServiceNow solutions across ITSM, CMDB, FSM, and HRSD, translating business requirements into technical solutions. I also implement AI-enabled capabilities using Now Assist and AI Agent skills.
I design workflows and custom functionality with JavaScript, Glide APIs, Business Rules, Client Scripts, ACLs, UI Policies, and Flow Designer. I also maintain REST/SOAP integrations and troubleshoot data flows and application issues.
At Lionbridge, I executed functional, integration, and regression testing for enterprise applications, analyzed defects, and created test and release documentation. I’m a ServiceNow Certified System Administrator, with CIS Data Foundation (CMDB CSDM) and ITIL 4 Foundation certifications.
