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Bardh Vula

@bardhvula

IT support technician and software tester with freelance business analysis experience, testing user scenarios to improve customer experience.

Kosovo

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At Electronics Servic “Afrimi”, I offered help desk and IT support to clients with software and hardware problems. I also organized employee tasks and set daily and monthly targets.

As a freelance Business Analyst, I worked on projects involving task management and software testing across different user scenarios. I contributed ideas for clearer, more efficient interfaces and team leading.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Electronics Servic Afrimi

Sep 2016 - Dec 2018 (2 years 3 months)

Provided help desk and IT support to clients for software and hardware problems. Managed and organized tasks for each employee and set daily and monthly targets.

IT Support Help Desk Software Hardware Task Management

Business Analyst

Freelancer

Sep 2019 - Present (7 years 1 month)

Started freelancing projects with responsibility for task management and software testing for different user scenarios. Created ideas to improve user interface and led teams.

Business Analysis Task Management Software Testing User Experience Team Leadership

IT Manager

Astronik

Dec 2018 - Present (7 years 10 months)

Managed and implemented company software to improve client experience. Organized work schedules and tasks, analyzed market performance, and managed projects for high-end clients such as KFOR NATO.

IT Management Software Implementation Project Management Market Analysis Team Organization