At Kalsi Brothers, I provided Tier 1/2 support to 40–50 users and managed more than 25 daily tickets in ServiceNow. I administered Active Directory and Microsoft 365 accounts, access, onboarding, and offboarding.
I implemented Self-Service Password Reset in Entra ID, cutting ticket volume by roughly 30%. I also standardized Windows imaging with MDT and device provisioning through Intune to streamline new-hire setup.
At TBC Indoor Racing, I coordinated daily technical operations for 3 POS terminals and 11 race timing devices. I troubleshot equipment faults and coordinated vendor repairs, maintaining 99% system availability during peak periods.
I also prepared daily operational reports and checked system and transaction accuracy using Microsoft Excel. I hold an MBA in Agile Project Management and Cloud Computing and an AWS Certified Cloud Practitioner certification.
