Bandu Aynar
@banduaynar
I keep enterprise teams productive through fast L1/L2 desktop, endpoint, and user support.
IndiaWhat I'm looking for
At Nexdigm (SKP), I deliver L1/L2 support for 1,500+ end users, resolving Windows, Microsoft 365, Outlook, Active Directory, VPN, hardware, and software issues within SLA targets. I also manage onboarding and offboarding, IT assets, Windows patching, Azure backups, and CrowdStrike alert remediation.
Previously at EXL Services and Acceltree Software, I supported desktop users with SCCM deployments, ServiceNow ticketing, hardware diagnostics, printer support, and network connectivity. I focus on practical troubleshooting and reliable remote support that minimizes user downtime.
Experience
Work history, roles, and key accomplishments
Technical Support Executive (L1/L2)
Nexdigm (SKP)
Dec 2024 - Present (1 year 9 months)
Deliver L1/L2 technical support to 1500+ end users, resolving hardware, software, and connectivity issues within SLA targets. Manage Active Directory accounts, remote support, and endpoint security.
Desktop Support Engineer (L1/L2)
EXL Services Pvt. Ltd.
Oct 2023 - Dec 2024 (1 year 2 months)
Supported 500+ end users on desktop hardware and application issues, maintaining high first-contact resolution rates. Resolved Office 365, Outlook, and Active Directory issues and deployed software using SCCM.
Desktop Support Engineer
Acceltree Software Pvt. Ltd.
Jul 2022 - Sep 2023 (1 year 2 months)
Provided desktop and laptop troubleshooting support to resolve day-to-day technical issues. Configured Outlook, installed software, and delivered printer support.
Education
Degrees, certifications, and relevant coursework
P.R. Pote Patil College of Engineering, Amravati
Bachelor of Engineering, Mechanical Engineering
Grade: 88.20%
Bachelor of Engineering in Mechanical with 88.20%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Skills
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