Bamigboye Michael
@bamigboyemichael
Customer Service Manager building high-performance support teams through operational excellence, data-driven coaching, and human-first customer care.
NigeriaWhat I'm looking for
I’ve spent the last six years obsessed with the intersection of operational excellence and the customer experience. I don’t just manage support teams—I build high-performance engines that turn frustrated users into brand advocates while keeping the bottom line in focus.
My leadership is rooted in a people-first Nigerian spirit of resilience and innovation. Whether I’m supervising a team of 64 representatives or navigating fast-paced affiliate marketing, I focus on data-driven coaching and strategic empathy to bridge the gap between business goals and human needs.
At 22BET, I optimized team performance to ensure a minimum of 2,500 calls monthly per teammate and maintained a 90%+ product knowledge rating across the board. I also scaled operations by guiding and training over 12 CSRs quarterly through structured onboarding and JKQ testing, and I closed 24 high-value affiliate deals—boosting reach by 20% through email strategies.
Alongside operational leadership, I bring a creative edge that supports brand identity and visual language. I’m currently open to new opportunities (remote/onsite/hybrid) where I can lead customer support teams, streamline service workflows, and drive sustainable growth for forward-thinking organizations.
Experience
Work history, roles, and key accomplishments
Manages customer service support operations at 22BET. Leads service delivery, coaching, and process quality to ensure strong customer outcomes.
Customer Support QA Specialist
22BET
Feb 2024 - Present (2 years 6 months)
Supports customer support quality assurance activities at 22BET. Conducts quality-focused reviews while coordinating related customer handling and training needs.
Worked as Customer Support Quality Assurance Specialist at 22BET.
Achievements
• Conceptualized the development process for 63+ successful projects, productions and collaborations.
• Established and developed a strong brand identity - Brand Style, Visual Language and target audience, that is consistent and recognizable across 2 major platforms.
• Built a talented team of 6+ creatives - photographers, stylists, re-touchers with the goal of creating compelling
Leads customer support team operations at 22BET, including coaching and help desk support. Supports team performance through active support, training, and customer-focused issue resolution.
Achievements
• Acquired 50+ new affiliates through research, referrals, networking, cold calls, data feeds and emails by identifying clients.
• Devised and implemented new affiliate marketing strategies via email campaigns, newsletters and blogs which increased reach by 20%.
• Liaised with Senior Management on Affiliate client deals and successfully closed 24 deals.
• Updated clients and affil
• Screened resumes, managed emails with potential candidates, and entered information into the applicant tracking system.
• Interview qualified candidates and welcome new hires.
• Build relationships with recruiters and attend virtual conferences.
• Ensure full compliance with HR rules and regulations.
• Assisted with workforce planning and creating an inclusive work atmosphere.
Contact Center Team Lead
Outcess
May 2018 - Jun 2021 (3 years 1 month)
Led and supervised 64 customer service representatives across three team leads, with 21 reps on the individual’s team. Optimized team performance through weekly check-ins, feedback, and training, and trained 8–12 CSRs quarterly.
Contact Center Team Lead (Multichoice | Artezia | Fairmoney)
May 2018 - Jun 2021 (3 years 1 month)
Achievements | Impacts
• Promoted to Supervisor after 9 months as Customer Service representative following outstanding performance review record.
• Led and supervised as 1 of 3 Team leads 64 customer service representatives with 21 on my team.
• Optimized team performance using constructive feedbacks, pain point identification, weekly check-ins and training ensuring a minimum of 2.5k calls mo
Achievements | Impacts
• Demonstrated high level of product knowledge in interactions with customers and the JKQ tests scoring a minimum of 90%.
• Exceeded weekly target of 500 calls aimed at solving all customer product and service related issues.
• Coached new employees and collaborated with team members to achieve team target of of 2k effective minimum calls monthly.
Education
Degrees, certifications, and relevant coursework
University of Ilorin, Nigeria
Master of Arts - MA, Peace Studies and Conflict Resolution
2014 - 2016
University of Ilorin
Master of Arts, Peace Studies and Conflict Resolution
2014 - 2016
Completed a Master of Arts (MA) in Peace Studies and Conflict Resolution at the University of Ilorin from 2014 to 2016.
University of Ilorin, Nigeria
Bachelor of Arts - BA, French Studies
2008 - 2012
University of Ilorin
Bachelor of Arts, French Studies
2008 - 2012
Earned a Bachelor of Arts (BA) in French Studies at the University of Ilorin from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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