Bambang Kustianto
@bambangkustianto
Customer care professional blending call-center support with recruitment and telesales leadership.
IndonesiaWhat I'm looking for
I’m Bambang Kustianto, and I’ve built my career around customer care/call center support, with additional strength in recruitment and telesales leadership. I graduated from STIE IGI in 2013.
In customer care roles, I handle complaints, questions, and requests by phone, email, and chat, while maintaining strong customer relationships. I analyze customer problems using GDS and check payment details with JIRA, then provide reports to the related division and own responsibility for report calls.
On the recruitment side, I post job vacancies, screen CVs, run online interviews, and share candidate data according to qualifications with the PIC. I also manage onboarding documents and communicate to maintain good relations with candidates.
Previously, I led telesales teams by supervising performance, conducting tandem/regular monitoring, and coaching team members using collected data. I also worked as a payment point/cashier, serving transactions, checking doctor schedules, and preparing deposit reporting—plus I can repair electronics, computers, and motorcycle engines.
Experience
Work history, roles, and key accomplishments
Customer Care
Traveloka
Apr 2024 - Oct 2024 (6 months)
Handled customer complaints, questions, and requests via phone, email, and chat. Analyzed customer problems using GDS and checked payments using Jira, then reported issues to related divisions.
Freelance
Buychemjapan
Mar 2023 - Feb 2024 (11 months)
Assisted with purchasing staff registration for accounts in the marketplace.
Recruitment
Pelita Cahaya Insani
Jun 2020 - May 2022 (1 year 11 months)
Posted job vacancies according to company requirements and screened candidates. Conducted online interviews and shared candidate data with the PIC based on qualifications.
Customer Care
GoLife
Dec 2018 - Apr 2020 (1 year 4 months)
Managed customer relationships and handled complaints, questions, and requests via phone and email. Completed orders with incomplete statuses that were handled by partners and reported issues to related divisions.
Telesales Team Leader
Internux
Oct 2017 - Nov 2018 (1 year 1 month)
Managed telesales executives to achieve individual and team sales targets under supervision. Performed monitoring, reporting, coaching/mentoring, and coordinated with superiors and related divisions.
Recruitment PIC
Bangun Sumber Daya Manusia
Oct 2016 - Oct 2017 (1 year)
Handled recruitment activities including job posting requests, CV screening, and face-to-face candidate interviews. Scheduled interviews with users, supported onboarding, maintained recruitment documents, and managed candidate communications.
Customer Care
MNC
Aug 2015 - Jul 2016 (11 months)
Fostered customer relationships and handled complaints, questions, and requests by phone. Reported customer issues to related divisions and managed report calls.
Customer Care
Bank Sinarmas
Jul 2014 - Jun 2015 (11 months)
Provided customer support by phone for complaints, questions, and requests. Reported issues to related divisions and was responsible for report calls.
Payment Point Cashier
Bank BRI
Jun 2013 - May 2014 (11 months)
Served patient payment transactions and checked doctors' schedules. Prepared reports of incoming money and made bank deposits.
Education
Degrees, certifications, and relevant coursework
STIE IGI
Bachelor's degree, Management
Earned a bachelor's degree in Management from STIE IGI, graduating in 2013.
SMK Sasmita
High school diploma, Industrial electric
2009 -
Completed vocational high school education in Industrial electric starting in 2009.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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