Balvinder Jalif

I’m a Strategic BPO and Contact Centre Advisor with 15+ years of experience spanning vendor management, outsourcing strategy, and operational transformation. I’ve built a track record on both sides of outsourcing—partnering with global BPO vendors and advising enterprise clients through selection, contracting, and performance management.

I specialise in assessing BPO capabilities, structuring RFP/RFI processes, and aligning vendor partnerships with commercial and operational goals. My work also focuses on operating model design, workforce optimisation, CX improvement, and digital channel strategy—so recommendations translate into measurable outcomes.

In my current role as Senior Strategic Advisor, BPO at AnyBPO Ltd (Remote, United Kingdom), I lead end-to-end advisory engagements: readiness assessments, vendor selection frameworks, and BPO matchmaking based on capability, scalability, compliance, and commercial fit. I also guide global delivery model design (nearshore/offshore) across EMEA and LATAM, advise through the full vendor lifecycle, and evaluate AI and automation platforms to modernise digital CX.

Previously, I drove growth and solution outcomes at Teleperformance, designing end-to-end architectures and winning new-logo business, including CS and Tech Support solutions totalling 120+ FTE and €14.9m TCV. I’ve also led account management and operations (including $12m portfolio oversight and 350 FTE across a 24/7, 21-language setup), and managed global vendor strategy at OnePlus, including $4m annual vendor budget ownership and a successful vendor transition from Philippines to Romania.