Open to opportunities

Balaji Shanmuganandam

@balajishanmuganandam

Message

Experienced compliance manager with 26 years in the industry.

India

Message

What I'm looking for

I am looking for challenging opportunities that allow me to leverage my expertise and contribute to organizational growth.

With 26+ years of experience in IT industry with practical knowledge of the skills mentioned and relevant professional certifications including ITIL Foundation. Proven track record of achievements in the challenging job responsibilities at various firms worked. At present into Audit, Risk & Compliance for the IT MNC. With experience of managing centers at multiple locations with employee strengh of around 2000+. Planned and successfully implemented process improvements in accordance with the Standards & Safeguards Controls adhering to HIPAA, HITECH & GDPR standards. Good knowledge and exposure to SSAE framework and SOC. As an individual contributor, successfully developed and implemented PowerShell script tools for IT Compliance audit thereby reducing the time and effort by automating and improving quality of the audit. Presently in search of more challenging opportunities to play a part in taking the organization forward.

Experience

Work history, roles, and key accomplishments

Current

Manager - Audit, Risk & Compliance

Current

Aquity Solutions India Pvt. Ltd.

Feb 2015 - Present (10 years 4 months)

Conducted internal audits for business operations to ensure compliance with BAA, MSA, SOWs, and standards like SSAE, SOC, PCI DSS, and HITRUST. Developed and implemented PowerShell scripts for IT audit procedures, significantly reducing time and effort.

HIPAA GDPR PCI DSS HITRUST PowerShell IT Audit Risk Management Compliance Monitoring

System Engineer

Interlinks Solutions

Mar 2011 - Feb 2015 (3 years 11 months)

Provided remote, telephonic, and on-premises technical support, including Windows Server configuration and administration. Managed a team of three technical support engineers, coordinating and training them on new technologies.

Windows Server OpenLDAP Active Directory IIS WSUS SharePoint SugarCRM Git Apache Tomcat SQL Server Microsoft Data Protection Manager

Asst. Systems Engineer

TATA Consultancy Services (TCS)

Mar 2010 - Mar 2011 (1 year)

Provided global voice and email technical support across various platforms, handling incident calls and routing them based on RKM. Managed account provisioning and ID management operations, ensuring SLA adherence.

Active Directory Access Management Technical Support

Systems Engineer

Precision Medtrans Solutions

Dec 2005 - Mar 2010 (4 years 3 months)

Administered Windows Server 2000/2003 and provided network diagnostics, maintenance, and troubleshooting services to clients. Set up and networked computer hardware and peripheral devices for various organizations.

Windows Server Maintenance Troubleshooting Hardware Setup

Customer Support Engineer

Helix Automation (P) Ltd.

Mar 2003 - Nov 2005 (2 years 8 months)

Served as a Resident Engineer for BSNL and a Service Engineer for both Central Water Commission and Southern Railways. Provided technical support and services to these key clients.

Technical Support Customer Service Troubleshooting Maintenance

System Administrator

Alpha Systems

Jan 2001 - Feb 2003 (2 years 1 month)

Administered Windows NT 4.0 servers and managed administrative tasks as a shift in-charge. Provided network diagnostics, maintenance, repair, troubleshooting, and implementation services.

Windows NT 4.0 Troubleshooting Recruitment