Babongile Buthelezi
@babongilebuthelezi
Technical Resource Coordinator with expertise in fault management.
South AfricaWhat I'm looking for
I am a dedicated Technical Resource Coordinator with extensive experience in fault management and technical support. Currently, I work at Bidvest Facilities Management, where I interpret and analyze faults, providing first-line support to field resources on RAN, TX, RF faults, and vandalism. My role involves applying network management tools effectively for fault diagnosis and resolution, ensuring that tasks are completed efficiently.
Previously, I served as a Technical Support Associate at Amazon, where I provided technical assistance to customers regarding digital services. My journey in the technical field began with Vodacom Ltd, where I managed fault monitoring and investigated live network issues. I have a strong educational background with a National Diploma in Electrical Engineering, which has equipped me with the necessary skills to excel in my roles.
Experience
Work history, roles, and key accomplishments
Technical Resource Coordinator
Bidvest Facilities Management
Aug 2022 - Present (2 years 10 months)
Interpreted and analyzed faults by conducting first-line investigation to determine the resource type required to resolve tasks. Provided first-line support to field resources on RAN, TX, RF faults and vandalism, effectively applying network management tools towards fault diagnosis and resolution.
Virtual Technical Support Associate
Amazon
May 2020 - Oct 2020 (5 months)
Provided comprehensive technical support to Amazon customers, addressing inquiries related to digital services. Assisted users with troubleshooting and resolving various technical issues.
Technical Official
Vodacom Ltd
Apr 2018 - May 2020 (2 years 1 month)
Managed and monitored live network Africa and international links, investigating faults using software tools such as Remedy, Netcool, SSH, and Telnet. Performed first-line support for received emails and alarms, escalating network faults according to department procedures.
Technician in training
Eskom Holdings
Apr 2017 - Mar 2018 (11 months)
Participated in electrification design projects, focusing on the testing of protection settings on electrical field equipment. Gained practical experience in power system operations and safety protocols.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
National Diploma, Electrical Engineering
UMlazi Comtech
National Senior Certificate, General Studies
Availability
Location
South AfricaAuthorized to work in
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