Azyzah A
@azyzaha
Experienced customer service professional skilled in client retention and issue resolution.
What I'm looking for
I am an experienced and confident customer service professional with a strong track record handling high call volumes, driving product upgrades, and closing conversations with clarity and confidence. I have practical experience using call center software, managing customer records, handling complaints, refunds, and product inquiries, and training new representatives to uphold service standards.
I bring reliable communication, active listening, and sales-promotion skills to fast-paced support environments, and I prioritize customer retention through polite after-sales support and timely problem resolution. I am completing an LL.B at the University of Lagos, which complements my professional discipline and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ola Barakat Nig. Ltd.
Sep 2023 - Jan 2024 (4 months)
Managed customer records, provided prompt after-sales support and technical troubleshooting, and resolved complaints to improve customer retention.
Call Center Customer Service Rep
Jumia
Jan 2021 - Jan 2023 (2 years)
Handled high-volume inbound customer calls, resolved complaints and refunds, and logged interactions in call center software while training new representatives to maintain quality and script compliance.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Laws (LL.B), Law
2021 -
Pursuing a Bachelor of Laws (LL.B) at the University of Lagos, covering core legal subjects and practical law training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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