Looking for a job

Azat Charyev

@azatcharyev

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Middle Technical Support Engineer delivering L2-L3 monitoring and calm, reliable customer support.

Turkey

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What I'm looking for

I’m looking for a role in technical support and monitoring where I can use L2-L3 experience, log analysis, SQL/Python, and tools like Grafana/Jira to deliver reliable customer support while continuing to learn and grow.

I started my career in sales and customer relations, which allowed me to master communication, problem-solving, and professional literacy early on. Driven by technology, I transitioned into a Technical Support Engineer role, climbing up to the L2/L3 tiers and mastering infrastructure monitoring.I am a collaborative team player fluent in three languages. Beyond the command line and monitoring dashboards, I enjoy diving into books, following football, and playing video games — all of which help me maintain a balanced mindset and sharp analytical skills.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Kavichki Company

Oct 2024 - Apr 2026 (1 year 6 months)

Provided L2–L3 remote technical support for the customer service and monitoring department. Performed log analysis and monitoring/metrics support using tools such as Grafana and Jira.

JSON English Microsoft Office Jira Confluence Customer Support Monitoring Grafana Teamwork Python Log Analysis Metrics SQL

Sales Manager (Junior)

SakilTurkiye

Apr 2021 - Jun 2023 (2 years 2 months)

Worked in a junior sales role supporting customer service tasks and communications. Used SQL, Microsoft Office, and problem-solving to support day-to-day work.