At Mashreq Global, I manage the incident lifecycle for critical banking technology services, coordinating infrastructure, application, and support teams across multiple geographies. I prepare incident reports and post-incident reviews while keeping stakeholders updated on impact, timelines, and resolution status.
At S&P Global Market Intelligence, I governed high-severity incidents across critical client data delivery platforms, maintaining 99.5% SLA compliance. I also wrote 12+ operational playbooks and introduced AI-assisted documentation tools that cut post-incident reporting effort by 20%.
At Associated Technologies Pvt Ltd, I directed four concurrent technical infrastructure projects worth $1.2M, supporting requirement validation, operational readiness, and deployment across global teams. I hold a Master of Engineering in Computer Engineering and certifications in SAFe and ITIL-aligned practices.
