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Ayushi Singh

@ayushisingh14

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Senior Operations Executive at Thrillophilia who cut issue-resolution time by 30% and worked on the Book Now project.

India

Message

At Thrillophilia, I lead service operations across multiple business lines, coordinating vendors and teams to support on-time delivery. I manage vendor onboarding, negotiations, and performance reviews, and own supply allocation and the booking process.

I cut issue-resolution turnaround by 30% through structured escalation workflows and designed SOPs across multiple sites. I also worked on the Book Now project and built Excel dashboards and MIS reports for leadership.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Executive

Current

Thrillophilia

Dec 2022 - Present (3 years 11 months)

Led end-to-end service operations across multiple business lines, coordinating vendors and cross-location teams for on-time, quality delivery. Managed vendor onboarding, contract and rate negotiation, and performance reviews on SLA, cost, and accuracy.

Operations Management Vendor Management SOP Design Escalation Handling Process Improvement MIS Reporting Dashboard Tracking Data Analysis Microsoft Excel Advanced Google Sheets Google Docs Negotiation Cross functional Coordination

Business Operations Intern

Makos Infotech

Mar 2022 - Jun 2022 (3 months)

Managed documentation, daily reporting, and record-keeping with a strong focus on accuracy and audit readiness. Developed and analyzed budgets and prepared data-driven analysis for internal review.

Documentation Reporting Budget Analysis Data Analysis Excel Record keeping

HR Intern

Ideadunes

Jul 2021 - Oct 2021 (3 months)

Assisted in recruitment processes including screening, interview coordination, and onboarding documentation. Maintained and updated employee records to ensure timely, accurate response to information requests.

Recruitment Screening Interview Coordination Onboarding Employee Records Communication Skills