At OVO, I spoke directly with users of digital financial services, including Lending, Insurance, and Payments, to understand their needs and pain points. I prepared routine reports for service evaluation and worked with the Data team to ensure accurate records.
At Kuncie by Telkomsel, I established workflows and documentation standards for recording user interactions and feedback consistently.
At Axiata Digital Service Indonesia, I analyzed customer feedback and complaints about digital products, identifying frequent issues for routine service evaluation reports. I also recorded interviews and consultations and coordinated with Design, Product, and Business to ensure user solutions followed company policy and SOPs.
Since 2024, I’ve worked remotely as a freelance consultant, communicating with customers and recording their concerns and needs for service evaluation. I also evaluate and refine Indonesian-language AI outputs, including text and audio data annotation, through freelance platforms.
