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Aysha Abdulrasheed

@ayshaabdulrasheed

Onboarding Team Lead at Aman HMO, coordinating client onboarding from registration to e-ID issuance and improving workflows.

Nigeria

Message

What I'm looking for

I’m seeking to contribute my administration, operations, compliance, and team supervision experience as an Administrative Officer with the Office of the Auditor General of ECOWAS Institutions.

At Aman HMO, I lead the onboarding team and coordinate the client journey from registration to e-ID issuance. I monitor compliance, review onboarding data for bottlenecks, and recommend changes to improve workflows and reduce activation delays.

Previously, I supported healthcare clients as a Client Support Executive at Aman HMO, using CRM systems to resolve enrolment, payment, and service issues. As an Administrative Assistant at Army Headquarters Garrison, I prepared reports and meeting minutes and maintained digital records.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Team Lead

Current

Aman HMO

Apr 2025 - Present (1 year 6 months)

Lead and supervise the onboarding team, coordinating the full client onboarding lifecycle and ensuring compliance with standards. Analyze data to reduce activation delays and improve client engagement.

Team Leadership Compliance Process Improvement Data Analysis CRM Google Workspace Microsoft Office Documentation Stakeholder Management

Client Support Executive

Aman HMO

Dec 2021 - Mar 2025 (3 years 3 months)

Provided real-time support to healthcare clients via voice and email, resolving enrolment, payment, and service issues. Trained new staff and contributed to improved turnaround time.

CRM Customer Support Communication Skills Problem Solving Training Documentation Process Improvement

Administrative Assistant

Army Headquarters Garrison

Nov 2020 - Nov 2021 (1 year)

Handled high-volume administrative correspondence with attention to detail and confidentiality. Prepared reports and maintained organized digital records under tight deadlines.

Administration Documentation Google Workspace Microsoft Office Data Accuracy Confidentiality

Subject Teacher

Prince and Princess International Academy

Jan 2015 - Jan 2016 (1 year)

Prepared lesson plans aligned with curriculum standards and assessed student performance. Maintained accurate records and built strong relationships through collaboration.

Lesson Planning Curriculum Development Student Assessment Communication Skills Record keeping