At ZICS, I supported customer-driven fabrication solutions across the product lifecycle, from understanding customer needs and translating requirements into product specifications to following up on production and installation.
I also supported technical sales and customer relationships, coordinated project activities with engineering and relevant teams, and reviewed drawings and Bills of Materials. I contributed to customer handover, satisfaction follow-up, and identifying product improvement opportunities.
At ZICS, I gained hands-on experience using Odoo across CRM, Sales, Project, Planning, Inventory, Manufacturing, Shop Floor, Quality, Maintenance, and Repair. I’ve also used Trello to organize tasks, structure workflows, manage deadlines, and monitor project progress.
For FabricationFlow, my product management case study, I defined a problem for a proposed platform serving a steel and metal fabrication company. I conducted preliminary market and competitor research, prioritized MVP features, created a roadmap and Agile backlog workflow, and documented user stories and acceptance criteria.
